Outage in PrinterLogic

US instances intermittently experiencing "400 Bad Request" errors; this is impacting access to the Admin Console, Self-Service Portal, or printing that requires access to AWS

Resolved Major
April 04, 2024 - Started 29 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
PrinterLogic | SaaS
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/04/2024 07:49PM

This incident has been resolved. A postmortem will be provided within 48 hours.

MONITORING 28 days ago - at 04/04/2024 06:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 04/04/2024 05:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 28 days ago - at 04/04/2024 05:30PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/04/2024 04:30PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/04/2024 04:00PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/04/2024 03:31PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/04/2024 03:00PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/04/2024 02:30PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/04/2024 02:00PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/04/2024 01:34PM

We are currently investigating this issue.

Latest PrinterLogic outages

402 Error when Accessing Admin Portal - 8 days ago
Admin Console not responding - about 2 months ago
Customers may be experiencing issues when accessing the platform - 3 months ago
PrinterCloud US - some instances are loading slowly / experiencing delays / receiving 400 errors. - 4 months ago
Incident with PrinterLogic - 4 months ago

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