Outage in ProPay

SEV3 (Medium) ProPay System Issue - Processing Timeouts

Resolved Minor
October 08, 2022 - Started over 1 year ago - Lasted 32 minutes
Official incident page

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Outage Details

We are aware of an issue that is preventing some transactions from being processed. Our teams were able to identify an unhealthy application node. They were able to quickly address the problem by removing this problematic node from the pool. We do not anticipate any more related problems, but will continue to monitor the situation before resolving this incident. Increased timeouts were seen between 19:27 and 19:57 MT.
Components affected
ProPay Websites, Mobile, and Card Readers ProPay Credit Card and ACH Processing
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/08/2022 02:13AM

We are aware of an issue that is preventing some transactions from being processed.

Our teams were able to identify an unhealthy application node. They were able to quickly address the problem by removing this problematic node from the pool. We do not anticipate any more related problems, but will continue to monitor the situation before resolving this incident. Increased timeouts were seen between 19:27 and 19:57 MT.

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