Service Degradation for Smart Price Optimization in US1

Guidance performance back to normal.

Sincerely,
PROS Support

Update: Currently Guidance is showing improvement in performance. Teams are continuing to monitor the operations.

Sincerely,
PROS Support

Dear customers,

Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance.

Update: 6:00 CT on 04 March 2024, we are still investigating and working with our vendors. We apologize for any inconvenience.

Update: As of 10 pm CST, We have tuned the environment. We will continue to monitor.

Update: Currently Guidance is experiencing performance issues. We are investigating and will provide regular updates.

Sincerely,
PROS Support

Dear customers,

Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance.

Update: 6:00 CT on 04 March 2024, we are still investigating and working with our vendors. We apologize for any inconvenience.

Update: As of 10 pm CST, We have tuned the environment. We will continue to monitor.


Sincerely,
PROS Support

Dear customers,

Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance.
Sincerely,
PROS Support