Is PROS down?

PROS current official status is Up and running

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Is PROS down? Create an account and easily monitor the services that impact your business. Keep your team in the loop with instant notifications when a service is experiencing problems. Access to historical data to see how the services are performing over time.

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PROS Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Intermittent network anomalies within Amsterdam datacenter 10 DEC 21

Dear partners, We are reaching out to inform you we are experiencing intermittent network anomalies within our Amsterdam datacenter. While we are not observing any noticeable effect as of the moment, such behavior may introduce delays in certain data updates or affect the overall response time of the OneSearch application. We will closely monitor the situation and provide additional information as our hosting provider troubleshoots and addresses the unexpected behavior. Best regards, PROS Support Team

about 1 month ago Official incident report

Resolved Partial Outage for Control

There is an outage affecting PROS Control service, this issue is currently being investigated

about 2 months ago Official incident report

Resolved GSO - Cannot reach Fare service

Dear Customer, This is to notify you that PROS monitoring tools detected that the GSO application is unable to connect to Fare service and all are failing to price all itineraries. We are investigating this and will provide further updates as soon as possible.

Resolved PROS: ATPCO data processing delay

Dear Customer, We would like to inform you that the ATPCO data is currently delayed and it is possible to lead to service discrepancies. Our services are fully operating and the responsible teams are aware of the case. Investigation and monitoring are ongoing. Best Regards

Resolved Azure Databricks partial outage

We are aware of a potential issue associated with some of our underlying service providers that may impact quote creation in certain mass price change workflows. We are working with our provider for a resolution.

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You can easily get notifications in your email, Slack, or Discord.

Monitor scheduled maintenances

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Set up what notifications you want to get by service. You can choose to receive notifications for all the incidents, only for critical ones, or just have them in the dashboard.

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Weekly digest

Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.

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Is PROS down?
PROS seems to be up and running. We're updating the status regularly.
I'm having issues with PROS, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when PROS is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when PROS has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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