Is PROS Down?

PROS status is operational

IsDown is monitoring PROS's official status page in real time.

Stats for PROS official incidents in the last 30 days

Number of Incidents

2 outages

Since last incident

8 days

Users reports for PROS in the last 12 hours

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Monitor and keep track of PROS's current and past outages

Minor · 8 days ago · lasted 1 day

SmartCPQ degraded performances in EU1 Region

Dear customers,   A subset of our Western Europe based customers may experience degraded performances running their PROS Smart CPQ Document Generation module. We are currently investigating the preliminary causes of this problem.   Sincerely, PROS Support

Minor · 23 days ago · lasted about 19 hours

Outage for smartCPQ in our Australia (AU1) cloud region.

Dear customers, PROS monitoring tools detected failures in our Australia (AU1) cloud region. As a result, customers may experience failures when trying to create, open or work with their Catalog / Configurator / Cart / Designer. Starting at approximately 08:30 UTC on 30 August 2023, our hosting provider identified the root cause (utility power surge in the Australia East region tripped a subset of the cooling units offline) and continues applying mitigation actions and monitoring the status of this issue. Further updates will be provided as events warrant; there is no ETA at this time. Sincerely, PROS Support

Minor · 2 months ago · lasted about 1 hour

SmartCPQ outage in EU1 Region

Dear customers, As of 13:00 UTC on July 13, 2023, our customers based in Western Europe may experience difficulties connecting to or operating their PROS Smart CPQ software. We are currently investigating the preliminary causes of this problem. Sincerely, PROS Support

Minor · 3 months ago · lasted about 8 hours

Service degradation detected for our West Europe based customers - RTPE

Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increased latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support

Minor · 3 months ago · lasted 21 minutes

Service degradation detected for our West Europe based customers

Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increase latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support

Minor · 3 months ago · lasted about 14 hours

Service degradation detected for our West Europe based customers - CPQ

Dear customers, Starting at 07:22 on 05 Jul 2023, Our West Europe based customers may experience packet drops and increase latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support

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Frequently Asked Questions

Is PROS down right now? What is PROS current status?
PROS seems to be up and running. We've updated the status 42 minutes ago.
Was PROS down today?
PROS is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with PROS, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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