Outage in Protecht

Extended delays when filing a claim

Resolved Minor
August 04, 2021 - Started over 2 years ago - Lasted 8 months
Official incident page

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Outage Details

We have been notified that some customers were experiencing significant delays in the claim form.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/05/2021 07:54PM

This incident has been resolved.

MONITORING over 2 years ago - at 08/05/2021 07:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 08/05/2021 07:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 08/05/2021 05:13PM

We are continuing to investigate the issue and have discovered that there are similar delays in Dashboard.

INVESTIGATING over 2 years ago - at 08/05/2021 04:45PM

We have been notified that some customers were experiencing significant delays in the claim form.

Latest Protecht outages

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