Outage in Pulsara

Intermittent failures with Microsoft Edge push notifications

Resolved Minor
October 25, 2023 - Started 6 months ago - Lasted about 17 hours
Official incident page

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Outage Details

Beginning 07:30 US Mountain time on 10/25/2023, we began seeing intermittent failures with Edge push notifications. There appears to be a global issue with Microsoft Windows Notification Service (WNS) related to DNS entries for a portion of their infrastructure. This is not a problem specific to Pulsara or a problem that is in Pulsara's control to fix. We recommend using Google Chrome if possible during this degraded performance of Microsoft Edge.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/26/2023 03:55PM

Microsoft has resolved its DNS issue.

MONITORING 6 months ago - at 10/25/2023 10:54PM

Beginning 07:30 US Mountain time on 10/25/2023, we began seeing intermittent failures with Edge push notifications. There appears to be a global issue with Microsoft Windows Notification Service (WNS) related to DNS entries for a portion of their infrastructure. This is not a problem specific to Pulsara or a problem that is in Pulsara's control to fix. We recommend using Google Chrome if possible during this degraded performance of Microsoft Edge.

Latest Pulsara outages

Interruption in service due to database failure - about 1 month ago
On Call Calendar Integration issue - 5 months ago
Degraded performance with Microsoft Edge Browser Notifications - 9 months ago
Degraded performance for customer's using browser app and Federated Authentication - 9 months ago
Delay in Pulsara Patient invites - over 1 year ago

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