Outage in Pulsara

Degraded performance for customer's using browser app and Federated Authentication

Resolved Minor
August 04, 2023 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption with our browser application. This only affects customers that are using our Federated Authentication integration. Our Development team is working to identify the root cause and implement a solution. If you are a customer utilizing Federated Authentication and see a black screen when logged in, the immediate workaround to get logged into Pulsara is to clear the browser data and then log back into Pulsara.
Components affected
Pulsara Cloud Platform - US
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/04/2023 11:20PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 08/04/2023 09:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 08/04/2023 09:25PM

We are currently experiencing a service disruption with our browser application. This only affects customers that are using our Federated Authentication integration.

Our Development team is working to identify the root cause and implement a solution.

If you are a customer utilizing Federated Authentication and see a black screen when logged in, the immediate workaround to get logged into Pulsara is to clear the browser data and then log back into Pulsara.

Latest Pulsara outages

Interruption in service due to database failure - about 1 month ago
On Call Calendar Integration issue - 5 months ago
Intermittent failures with Microsoft Edge push notifications - 6 months ago
Degraded performance with Microsoft Edge Browser Notifications - 9 months ago
Delay in Pulsara Patient invites - over 1 year ago

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