Puzzel WFM Incident

We are investigating and seeking to resolve an incident which may be affecting the Puzzel WFM service.

Customers may be experiencing issues accessing Puzzel WFM.

Our Operations team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

We are continuing to work to resolve the incident, which is affecting the Puzzel WFM service.

Puzzel Engineers are continuing to investigate this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

Microsoft has confirmed an ongoing incident within Microsoft Azure that is currently impacting the Puzzel WFM service.

The Microsoft Azure incident is actively under investigation by Microsoft.

We will keep you informed with updates as soon as we receive them from Microsoft.

We apologize for any inconvenience this incident may cause to you and your business.

Microsoft is continuing its investigation into the ongoing incident within Microsoft Azure that is impacting the Puzzel WFM service.

Simultaneously, Puzzel Engineers have initiated efforts to implement a workaround, bypassing the affected Azure region.

We will provide further updates as additional information becomes available.

Microsoft is continuing its investigation into the ongoing incident within Microsoft Azure that is impacting the Puzzel WFM service.

Puzzel Engineers have restored service for the WFM Agent Portal by implementing a workaround and we will now focus on restoring service for WFM Planner.

We will provide further updates as additional information becomes available.