Outage in QLess

Multiple Production Problems

Resolved Minor
August 16, 2022 - Started over 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating multiple production issues that are occurring today. Issues under investigation: Dashboard is not consistently refreshing with live data. A holiday scheduled from the calendar is not correctly closing queues. Kiosk is not printing tickets properly. Queue not clearing at the end of the day. This has been addressed and will work from tomorrow. In a rare case, service cannot be stopped once started. In a rare case, there is an issue entering consumers via Kiosk. An accessibility widget was mistakenly added to CEC. This has been removed. We will work to have issues resolved as quickly as possible and provide updates as they are available.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 08/17/2022 02:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 08/16/2022 11:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 08/16/2022 11:29PM

We have identified and applied a resolution to the majority of issues that have been reported and will continue to roll out the resolution to all remaining server environments during your next scheduled maintenance window.
We will continue to monitor all reported issues post-roll-out in order to ensure platform and service integrity.

INVESTIGATING over 2 years ago - at 08/16/2022 05:51PM

We are currently investigating multiple production issues that are occurring today.
Issues under investigation:
Dashboard is not consistently refreshing with live data.
A holiday scheduled from the calendar is not correctly closing queues.
Kiosk is not printing tickets properly.
Queue not clearing at the end of the day. This has been addressed and will work from tomorrow.
In a rare case, service cannot be stopped once started.
In a rare case, there is an issue entering consumers via Kiosk.
An accessibility widget was mistakenly added to CEC. This has been removed.
We will work to have issues resolved as quickly as possible and provide updates as they are available.

Latest QLess outages

NA4 Currently Unavailable - 2 months ago
NA4 Outage - 2 months ago
NA1 Outage - 3 months ago
Emergency Reboot of CA1 - 6 months ago
SMS degraded performance - 6 months ago

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