Outage in Quickpay

Issue with PayPal transactions

Resolved Major
June 12, 2023 - Started 11 months ago - Lasted about 23 hours

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Outage Details

The problem is still ongoing. Next update is no later than Tuesday 14:00 CEST.
Components affected
Quickpay 3rd party services
Latest Updates ( sorted recent to last )
MONITORING 11 months ago - at 06/13/2023 07:51AM

The problem is still ongoing.

Next update is no later than Tuesday 14:00 CEST.

IDENTIFIED 11 months ago - at 06/12/2023 02:27PM

The problem is still ongoing.

Next update is no later than Tuesday 10:00 CEST.

IDENTIFIED 11 months ago - at 06/12/2023 11:02AM

The problem is related to our connection to PayPal.

We are discussing solutions with PayPal.

In the meantime, it is advised to disable PayPal in the Quickpay Manager, to not show PayPal as an payment option in the payment window.

IDENTIFIED 11 months ago - at 06/12/2023 09:25AM

It is currently not possible to process new PayPal transactions or perform operations (capture, cancel) on existing PayPal transactions.

We are working on a fix.

Latest Quickpay outages

Elevated error rates - 10 months ago
Elevated error rates - about 1 year ago

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