Outage in Rapid7

Insight Agent 4.0 - InsightVM Data Collection Outage on Non-English OS

Resolved Major
October 18, 2023 - Started 7 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We have identified an issue in Insight Agent 4.0 with non-English language Windows operating systems that is preventing InsightVM data collection from running. The release has been halted, and a fix is under investigation.
Components affected
Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection Rapid7 Event Collection
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/18/2023 11:41PM

This incident has been resolved.

MONITORING 7 months ago - at 10/18/2023 09:27PM

A new agent version 4.0.0.1 has been released that has fixed the reported issue ,we will continue to be monitoring our systems.

IDENTIFIED 7 months ago - at 10/18/2023 05:01PM

We have identified the issue to be causing this behavior and our team is working on releasing the fix.

IDENTIFIED 7 months ago - at 10/18/2023 02:52PM

We have identified an issue in Insight Agent 4.0 with non-English language Windows operating systems that is preventing InsightVM data collection from running. The release has been halted, and a fix is under investigation.

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