Incident in Re:lation
5 months ago

LINEメッセージの受信における障害につきまして

Resolved Minor
この度Re:lationにおいて、以下不障害が発生いたしました。 ■障害内容:Re:lationにてLINEメッセージの受信ができない ■発生日時:2022/2/10 22:00~2022/2/14 9:30頃 上記期間以降に受信したLINEメッセージは、Re:lationにて正常に受信します。 また、受信できていなかった期間のメッセージについては、本日取得処理を行います。 ■対応状況:2/14 9:35頃より過去メッセージの受信を開始 取り込みが完了次第、未対応で受信をいたします。 全メッセージの取得が完了次第、こちらのページに掲載いたします。 なお、上記以外のチャネルの送受信に影響はございません。 ご利用者様におかれましては、長時間ご不便をおかけし誠に申し訳ございません。
Updates ( sorted recent to last )
RESOLVED at 02/14/2022 11:56AM

以下障害につきまして、対応が完了したためご連絡いたします。 【障害詳細】 1. 事象 Re:lationにてLINEメッセージの受信ができない 2. 障害発生日時 2022/2/10(木)22:00 ~ 2022/2/14(月)9:30頃 3. 原因 プログラムのミス 4. 対応 本日2/14(月) 9:35頃~10:30頃に プログラムの修正と過去のLINEメッセージの取得処理を実施 本日プログラムの修正対応を行い、上記期間以降に受信したLINEメッセージはRe:lationにて正常に受信するようになっております。 また受信できていなかった期間のメッセージにつきましても、取得処理を行ったため、 現在未対応ステータスで受信していると思われます。 ▼取得処理を行ったメッセージにつきまして 取得処理を行ったメッセージは、上記期間に以下状況にあったメッセージのみが対象となります。 ・LINE Official Account Managerにて「Botモード」かつ「Webhookがオン」となっていた状態 ・Re:lationにLINE公式アカウント連携の設定がされている状態 そのためチャットモードまたはWebhookがオフの状態であった場合のメッセージはRe:lationにて取得いたしません。 なお、LINE公式アカウント以外のチャネルの送受信に影響はございません。 このたびは対応とご連絡まで時間を要し、長らくご迷惑をおかけしたこと、重ねてお詫び申し上げます。 同様の事態を起こさぬよう、引き続き再発防止に努めてまいります。 何卒よろしくお願いいたします。

MONITORING at 02/14/2022 09:59AM

この度Re:lationにおいて、以下不障害が発生いたしました。 ■障害内容:Re:lationにてLINEメッセージの受信ができない ■発生日時:2022/2/10 22:00~2022/2/14 9:30頃 上記期間以降に受信したLINEメッセージは、Re:lationにて正常に受信します。 また、受信できていなかった期間のメッセージについては、本日取得処理を行います。 ■対応状況:2/14 9:35頃より過去メッセージの受信を開始 取り込みが完了次第、未対応で受信をいたします。 全メッセージの取得が完了次第、こちらのページに掲載いたします。 なお、上記以外のチャネルの送受信に影響はございません。 ご利用者様におかれましては、長時間ご不便をおかけし誠に申し訳ございません。

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