Outage in Recorded Future

Attack Surface Intelligence Module Outage

Resolved Minor
November 17, 2023 - Started 6 months ago - Lasted 7 days
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/24/2023 08:56PM

Dear Client,

We are happy to report that the outage impacting the Attack Surface Intelligence (ASI) module has ended. All ASI components are operational, and data has been fully restored. Please contact our Support team with any questions. We want to thank you for your patience while we worked to restore service to this module.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/21/2023 11:11PM

Dear Client,

We would like to thank you for your patience as we have been working diligently on addressing the issues surrounding the Attack Surface Intelligence (ASI) module. We have identified the affected areas of impact and are taking steps to remediate these issues.

Client projects have resumed normal operation and scanning, including the restoration of all historical exposure data.

Some supporting historical data from Crunchbase, WHOIS, and DNS resolutions will continue to be restored over the next 3 days. Any changes in project scope may yield incomplete results as the restoration is completed.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/20/2023 11:13AM

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.

Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/20/2023 07:21AM

Following our previous communications about the current ASI Module data degradation event, our team continues to make progress towards syncing historical data back to accounts.

More updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/20/2023 03:17AM

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.

Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/19/2023 11:18PM

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.

Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/19/2023 07:26PM

The ASI Module is currently experiencing data degradation. We are committed to providing the best possible service, and are working tirelessly to sync historical data back to accounts.

We will provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/19/2023 03:21PM

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.

Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/19/2023 11:15AM

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.

Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/19/2023 07:15AM

We continue to experience data degradation within the ASI Module. Efforts to sync historical data back to accounts is still in progress at this time.

Updates will be provided as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/19/2023 03:20AM

The ASI Module continues to experience data degradation, however, we are still working around the clock to sync historical data back to accounts. As efforts continue more data should become available.

We will continue to provide updates. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/18/2023 11:10PM

The ASI Module continues to experience data degradation. We are working to restore historical data. Present and ongoing attack surface scanning is not impacted.

We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/18/2023 07:23PM

The ASI Module has experienced a data degradation. We are working to restore historical data. Present and ongoing attack surface scanning is not impacted.

Once we have an update we'll reach out, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/18/2023 03:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 11/18/2023 01:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 11/18/2023 09:29AM

Hello,

We are still working towards a resolution.

We will follow up when the system is back to normal, please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/18/2023 05:42AM

We are addressing the delay but slower than expected.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

IDENTIFIED 6 months ago - at 11/18/2023 12:50AM

We are continuing to work on a fix.

IDENTIFIED 6 months ago - at 11/17/2023 11:16PM

The issue has been identified and a fix is being implemented.

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