Outage in Recorded Future

Image-based Logo Detection Service Disruption

Resolved Minor

May 10, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

Dear Client, We are currently experiencing an outage impacting Alerts using Image-based detection. Alerts based on images are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Components affected

Recorded Future Alerts

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/13/2024 09:33PM

Dear Client,

The Image-based Logo Detection has been restored, and the backlog has cleared. Alerts have resumed normal operations at this time.

Please reach out to support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

INVESTIGATING over 1 year ago - at 05/10/2024 02:16PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 05/10/2024 02:16PM

Dear Client,

We are currently experiencing an outage impacting Alerts using Image-based detection. Alerts based on images are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated.

We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

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