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Outage in Recorded Future

Portal Disruption of Service

Resolved Minor
May 07, 2026 - Started 4 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently experiencing a service disruption with the Recorded Future application portal. Our product operations team have identified the cause are actively working on restoring accessibility to an optimal level of service. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/08/2026 08:17AM

Dear Customer,

We are pleased to inform you that the service disruption affecting the Recorded Future application portal has been resolved. All systems are now operating normally.

If you have any remaining questions or continue to experience issues, please contact our support team at support@recordedfuture.com.

Regards,
Recorded Future Platform Operations

MONITORING 4 days ago - at 05/08/2026 01:56AM

Dear Customer,

Our product operations team has now implemented measures to restore the platform availability. We will continue to monitor this to ensure optimal operations. We thank you for your patience. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 4 days ago - at 05/08/2026 01:11AM

Dear Customer,

We are currently experiencing a service disruption with the Recorded Future application portal due to an AWS outage. Our product operations team is aware and will restore accessibility to an optimal service level as soon as the related ASW issues are addressed.

We will continue to provide updates as they become available.  Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

IDENTIFIED 4 days ago - at 05/08/2026 12:47AM

We are currently experiencing a service disruption with the Recorded Future application portal. Our product operations team have identified the cause are actively working on restoring accessibility to an optimal level of service.

We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

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