Outage in Recorded Future

Image-based Logo Detection Service Disruption

Resolved Minor

December 22, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Client, We are currently experiencing an outage impacting Alerts using Image-based Logo Detection. The Alerts are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated. We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations

Components affected

Recorded Future Alerts

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/22/2023 04:39PM

Dear Client,

The Image-based Logo Detection has been restored, and the backlog has cleared. Alerts have resumed normal operations at this time.

Please reach out to support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

INVESTIGATING over 2 years ago - at 12/22/2023 02:42PM

Dear Client,

We are currently experiencing an outage impacting Alerts using Image-based Logo Detection. The Alerts are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated.

We will continue to provide updates. Please contact our Support Team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

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