Outage in Recorded Future

SendGrid Email Alert Delivery Disruption

Resolved Major

January 21, 2026 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer, We are currently addressing a service disruption with our email delivery provider, SendGrid, which may result in delayed or intermittent delivery of automated email alerts. Our engineering team is working urgently with the provider to restore full functionality. Please note that all alerts remain fully accessible via the Recorded Future Portal. This disruption is limited to email delivery only; your real-time data and monitoring within the platform are unaffected. We will notify you as soon as email services are fully restored. Please contact our support team at support@recordedfuture.com if you have any questions. Thank you for your patience. Regards, Recorded Future Platform Operations

Components affected

Recorded Future Alerts

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/21/2026 11:10AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/21/2026 08:55AM

Dear Customer,

We are currently addressing a service disruption with our email delivery provider, SendGrid, which may result in delayed or intermittent delivery of automated email alerts. Our engineering team is working urgently with the provider to restore full functionality.

Please note that all alerts remain fully accessible via the Recorded Future Portal. This disruption is limited to email delivery only; your real-time data and monitoring within the platform are unaffected. We will notify you as soon as email services are fully restored.

Please contact our support team at support@recordedfuture.com if you have any questions. Thank you for your patience.

Regards,
Recorded Future Platform Operations

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