Outage in Revenera System Dashboard

FlexNet Operations LLM, Reporter, and ALM/LLM Software Delivery (ESD) - Unexpected Outage in Production and Production Copy Service

Resolved Major
April 16, 2024 - Started 18 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing issues with FlexNet Operations LLM and Reporter in the Production and Production Copy Service (PCS) environments. FlexNet Operations LLM and Reporter are currently inaccessible due to the outage. We are working to restore services as quickly as possible.
Components affected
Revenera System Dashboard FlexNet Operations LLM Production End User Portal Revenera System Dashboard FlexNet Operations LLM Production Producer Portal Revenera System Dashboard FlexNet Operations Reporter - New Revenera System Dashboard FlexNet Operations ALM End User Portal Revenera System Dashboard FlexNet Operations ALM Producer Portal
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/16/2024 06:43PM

The incident has been resolved and all services have been restored. If you continue to observe issues, please open a ticket with Revenera Technical Support.

IDENTIFIED 18 days ago - at 04/16/2024 05:34PM

We've identified the cause is due to an issue with one of our service providers. We are actively working with their support team to restore services. We will continue to provide updates as more information is available.

INVESTIGATING 18 days ago - at 04/16/2024 05:22PM

The incident impacts Software Delivery (ESD) for both FlexNet Operations ALM and LLM. FlexNet Operations users will observe degraded performance of Software Delivery (ESD) related functionality at this time.

INVESTIGATING 18 days ago - at 04/16/2024 05:02PM

We are experiencing issues with FlexNet Operations LLM and Reporter in the Production and Production Copy Service (PCS) environments. FlexNet Operations LLM and Reporter are currently inaccessible due to the outage. We are working to restore services as quickly as possible.

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