Outage in Revenera System Dashboard

Outage Affecting FlexNet Operations LLM, Software Delivery (ESD), Reporter in Revenera Data Center Production Environment

Resolved Major
May 07, 2024 - Started 12 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing an outage in the Revenera Data Center that is affecting the following services in the Data Center Production environment: -FlexNet Operations LLM application -Software Delivery (ESD) for both FlexNet Operations ALM and LLM -Reporter for both FlexNet Operations ALM and LLM We are actively investigating the cause of the issue and restore services. We will provide an update as soon as more information is available.
Components affected
Revenera System Dashboard FlexNet Operations ALM Producer Portal Revenera System Dashboard FlexNet Operations LLM Production End User Portal Revenera System Dashboard FlexNet Operations Reporter - New Revenera System Dashboard FlexNet Operations LLM Production Producer Portal Revenera System Dashboard FlexNet Operations ALM End User Portal
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/07/2024 09:44PM

We identified the outage was due to network hardware issues in the data center. This incident is now resolved and services restored. If you continue to experience issues, please contact Revenera Technical Support for further assistance.

INVESTIGATING 12 days ago - at 05/07/2024 09:31PM

We are continuing to investigate the issue and will post regular updates on the progress.

INVESTIGATING 12 days ago - at 05/07/2024 08:51PM

We are experiencing an outage in the Revenera Data Center that is affecting the following services in the Data Center Production environment:
-FlexNet Operations LLM application
-Software Delivery (ESD) for both FlexNet Operations ALM and LLM
-Reporter for both FlexNet Operations ALM and LLM

We are actively investigating the cause of the issue and restore services. We will provide an update as soon as more information is available.

Latest Revenera System Dashboard outages

Software Delivery (ESD) File Upload Issues in FlexNet Operations ALM / LLM UAT Environments - 6 days ago
FlexNet Operations Cloud LLM Issues in UAT - 6 days ago
FlexNet Operations Cloud LLM Issues in Production - 6 days ago
FlexNet Operations UAT Reporter and Data Warehouse - Outage - 21 days ago
FlexNet Operations Cloud LLM Issues in UAT - about 1 month ago

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