Outage in RevenueCat

Wrong active users count in Overview

Resolved Minor
March 22, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified and issue that is making the active users count in overview to be much higher than it should. We are actively working on a fix and will deploy it in the next few hours.
Components affected
RevenueCat Web Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/22/2024 02:53PM

The incident has been resolved and active users count should be back to normal.

MONITORING about 1 month ago - at 03/22/2024 12:41PM

We have reimported the affected data and are reviewing correctness. Due to the issue with Snowflake wrong data will still be visible until we can recalculate some of the dependent datasets.

IDENTIFIED about 1 month ago - at 03/22/2024 12:22PM

There is an ongoing incident in Snowflake (https://status.snowflake.com/) that is going to delay the fix. We will keep posting updates as the situation evolves.

IDENTIFIED about 1 month ago - at 03/22/2024 12:00PM

We have identified and issue that is making the active users count in overview to be much higher than it should. We are actively working on a fix and will deploy it in the next few hours.

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