Outage in Rockset

AWS issue in us-west-2

Resolved Minor
August 31, 2021 - Started over 2 years ago - Lasted 7 months
Official incident page

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Outage Details

AWS is having reliability issues in us-west-2, and we're investigating the impact on our services: From the AWS status page: We are investigating an issue which is affecting network traffic for some customers using AWS services in the US-WEST-2 Region.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 08/31/2021 09:51PM

Auth0 has resolved their issue and authentication is back to normal.

We are still waiting for the AWS resolution to the us-west-2a connectivity issue.

MONITORING over 2 years ago - at 08/31/2021 09:29PM

The AWS outage is still in progress. We're continuing to monitor the progress.

MONITORING over 2 years ago - at 08/31/2021 08:05PM

A fix has been implemented for the ingestion issues and we are monitoring the results.

INVESTIGATING over 2 years ago - at 08/31/2021 07:23PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/31/2021 07:23PM

We identified one of the availability zones in us-west-2 has problems with outbound internet connections, so we have rerouted traffic through another availability zone, which have resolved the ingestion errors we previously had.

There are still Auth0 authentication issues, as they experiencing similar issues.

We will continue to monitor the status of the services.

INVESTIGATING over 2 years ago - at 08/31/2021 07:07PM

We are continuing to investigate the issue and the impact it has for our customers.

INVESTIGATING over 2 years ago - at 08/31/2021 06:29PM

AWS is having reliability issues in us-west-2, and we're investigating the impact on our services:

From the AWS status page:
We are investigating an issue which is affecting network traffic for some customers using AWS services in the US-WEST-2 Region.

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