Outage in Rose Rocket

Quickbooks Online integration returning error failed to get token: OAuth2Token is nil

Resolved Major
March 18, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have received reports of the Quickbooks integration not working and returning an error "failed to get token: OAuth2Token is nil". We are currently investigating this issue.
Components affected
Rose Rocket Integrations & APIs
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/18/2024 07:59PM

This incident has been resolved and functionality should have now returned to normal.

IDENTIFIED about 2 months ago - at 03/18/2024 07:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/18/2024 06:32PM

We have received reports of the Quickbooks integration not working and returning an error "failed to get token: OAuth2Token is nil". We are currently investigating this issue.

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