Outage in Rubrik

Microsoft 365 Protection Experiencing Degraded Availability

Resolved Minor

January 31, 2023 - Started about 1 year ago - Lasted 5 days
Official incident page

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Outage Details

We are noticing an issue with Polaris Microsoft 365 protection in US-2 and EU-1 regions Symptoms: Some backups might fail and objects may briefly be out of compliance for M365 Incident Start Time: 01/31/2023 06:30 AM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.

Components affected

Rubrik Microsoft 365 Protection Rubrik Microsoft 365 Protection Rubrik Microsoft 365 Protection Rubrik Microsoft 365 Protection Rubrik Microsoft 365 Protection

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/05/2023 08:00PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/03/2023 09:46AM

A fix has been implemented for long-running exchange backups/compliance issues and we are monitoring the results

It may take a while to achieve the expected compliance levels for M365 Exchange backups

Compliance for M365 OneDrive, SharePoint and Teams was briefly impacted on 2023/01/31 and should have recovered as of today.

INVESTIGATING about 1 year ago - at 02/02/2023 06:18PM

We are observing M365 Exchange backups are taking longer than usual which might continue to cause a drop in compliance for Exchange.

Compliance for M365 OneDrive, SharePoint and Teams was briefly impacted on 2023/01/31 and should have recovered as of today.

We are working on further mitigation to bring the service back to a normal operating state.

MONITORING about 1 year ago - at 02/02/2023 05:47PM

A fix has been implemented and we are monitoring the results

M365 backups are progressing now

It may take a while to complete the pending backups

MONITORING about 1 year ago - at 02/02/2023 08:17AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 02/01/2023 01:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 01/31/2023 08:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 01/31/2023 03:03PM

We are noticing an issue with Polaris Microsoft 365 protection in US-2 and EU-1 regions

Symptoms: Some backups might fail and objects may briefly be out of compliance for M365

Incident Start Time: 01/31/2023 06:30 AM UTC

Workaround: None at this time.

Engineering is actively investigating to resolve this issue.

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