Outage in Rubrik

Rubrik Security Cloud is experiencing degraded availability for US-1

Resolved Major
September 26, 2023 - Started 8 months ago - Lasted about 6 hours
Official incident page

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Outage Details

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/26/2023 01:20:00 UTC We have identified the issue and working on the fix.
Components affected
Rubrik Microsoft 365 Protection Rubrik Cloud Data Protection Rubrik Sensitive Data Monitoring and Remediation Rubrik Ransomware Monitoring and Investigation Rubrik Polaris GPS Rubrik Security Cloud - Data Protection
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/26/2023 07:14AM

This incident has been resolved.

MONITORING 8 months ago - at 09/26/2023 04:50AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 09/26/2023 03:44AM

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1

Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. UI performance may be degraded.

Incident Start Time: 09/26/2023 01:20:00 UTC

Problem recurred while monitoring. We have identified the issue and working on the fix.

MONITORING 8 months ago - at 09/26/2023 02:23AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 09/26/2023 01:37AM

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1

Symptom(s): Users might experience login failures and RSC backup jobs might be impacted.

Incident Start Time: 09/26/2023 01:20:00 UTC

We have identified the issue and working on the fix.

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