Outage in SafetyCulture

Errors and slow performance in WebApp

Resolved Minor
January 17, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently aware of an issue in the WebApp causing errors showing "There was a problem loading the categories data/items". Performance will also be slow while accessing multiple features. Our engineering teams are investigating. We apologise for the inconvenience caused.
Components affected
SafetyCulture iAuditor Web Platform SafetyCulture Sensors
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/17/2023 03:27AM

This incident has been resolved.

We apologize for any inconvenience this may have caused and thank you for your understanding.

MONITORING over 1 year ago - at 01/17/2023 03:12AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 01/17/2023 02:30AM

We have identified the cause of the issue and our engineering team is working on a fix.

INVESTIGATING over 1 year ago - at 01/17/2023 02:06AM

We are currently aware of an issue in the WebApp causing errors showing "There was a problem loading the categories data/items". Performance will also be slow while accessing multiple features. Our engineering teams are investigating.

We apologise for the inconvenience caused.

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