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Resolved Maintenance Scheduled Datastore Maintenance
On the 30th of Jan, 2020, there will be a scheduled downtime to the SafetyCulture iAuditor platform from 03:00 am to 03:30 am UTC. This is to apply an important operating system update to our databases. During the outage window, inspections undertaken on the web and on mobile devices may not immediately sync with the SafetyCulture iAuditor cloud systems. Inspections started on mobile devices will still be saved along with any media items on the mobile device when the cloud systems are down for maintenance. When the maintenance work is completed, these inspections and media will be able to sync to the iAuditor cloud services and become available on the web application (for sharing, exporting, reporting, API access, etc). During the outage window, the reporting feature will be partially unavailable. During the outage window, the response sets feature will be partially unavailable. During the outage window, the actions feature will be temporarily unavailable. During the outage window, the analytics feature will have delayed data until inspections stored on a device are synced. During the outage window, public API users may receive HTTP 500 responses when interacting with product features via the AP Downtime in other timezones UTC: Sun, 30 Jan 2022 03:00am - 03:30am AEDT: Sun, 30 Jan 2022 02:00pm - 02:30pm PST: Sat, 29 Jan 2022 07:00pm - 07:30pm EST: Sat, 29 Jan 2022 10:00pm - 10:30pm
Resolved Major Definium Sensors Offline
We are currently investigating an issue where all Definium sensors are offline in the US region.
Resolved Minor Web/Mobile - Unable to download/open PDF files from reports
We have reported issues related to opening and downloading the PDF files on the inspections. No data has been lost and the system should be caught up shortly.
Resolved Maintenance Intermittent issues with email, sms, and push notifications
We have identified an intermittent issue with email, SMS, and push notifications. Links provided in email and SMS notifications may fail to open. If this occurs please retry and it will work. We are currently working with our vendor to resolve this issue.
Resolved Minor iAuditor sensors offline
We are currently investigating reports of some iAuditor sensors being offline.
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Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.
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