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The issue is resolved and the services continues to perform as expected.
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We identified that a subset of customers in France are experiencing degraded performance when using the products listed below. All other products & functionality are performing as expected.
Products/services impacted are:
Sage X3 Hosted (FR)
Sage FRP 1000 (FR)
Sage XRT Business Exchange (FR)
SXA (Sage XRT Advanced)
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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