Outage in Sage

Banking Services - Partial Outage

Resolved Major
September 18, 2023 - Started 8 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We identified an issue preventing a subset of customers in South Africa from onboarding new bank accounts and reauthenticating. All other product functionality is working as expected. We are currently investigating.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/19/2023 08:21AM

The issue is resolved and the service is available and performing as expected.

INVESTIGATING 8 months ago - at 09/18/2023 12:12PM

We continue working to investigate the issue actively and find a resolution.

Thank you for your patience as we work to resolve this issue.

INVESTIGATING 8 months ago - at 09/18/2023 10:17AM

We identified an issue preventing a subset of customers in South Africa from onboarding new bank accounts and reauthenticating. All other product functionality is working as expected.

We are currently investigating.

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