Outage in SailPoint

Tenants in US-East-1 Experiencing Degraded Service

Resolved Major
January 11, 2024 - Started 4 months ago - Lasted 23 minutes
Official incident page

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Outage Details

We are currently investigating an issue causing tenant outages in US-East-1, related to the previous incident that is still open. We are working as quick as possible to resolve the issue and should have the outage resolved shortly.
Components affected
SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1 SailPoint N. Virginia us-east-1
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/11/2024 08:27PM

This issue has been resolved and service to all tenants in US-East-1 have been restored. If you continue to experience issues relating to this incident, please contact SailPoint Support.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

MONITORING 4 months ago - at 01/11/2024 08:12PM

A fix has been implemented and tenant functionality is being restored for all tenants in US-East-1. There may be some intermittent slowness as you navigate through the UI and login to your tenant. We are continuing to monitor this situation and will continue to provide updates as we have them.

INVESTIGATING 4 months ago - at 01/11/2024 08:05PM

We are currently investigating an issue causing tenant outages in US-East-1, related to the previous incident that is still open. We are working as quick as possible to resolve the issue and should have the outage resolved shortly.

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