Outage in SailPoint

Email Notifications

Resolved Major
March 02, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

An issue was identified with our notification service that resulted in emails being re-sent. These emails were duplicate notifications that had already been sent over the course of last week. We are actively mitigating the problem as quickly as possible. We understand the impact this may have and we sincerely apologize for the inconvenience.
Components affected
SailPoint Sydney ap-southeast-2 SailPoint Canada ca-central-1 SailPoint London eu-west-2 SailPoint Frankfurt eu-central-1 SailPoint Tokyo ap-northeast-1 SailPoint N. Virginia us-east-1 SailPoint Oregon us-west-2 SailPoint Tokyo ap-northeast-1 SailPoint Sydney ap-southeast-2 SailPoint Canada ca-central-1 SailPoint London eu-west-2 SailPoint Oregon us-west-2 SailPoint Frankfurt eu-central-1 SailPoint N. Virginia us-east-1
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/02/2024 08:58PM

This incident has been resolved.

MONITORING 2 months ago - at 03/02/2024 04:38PM

We are continuing to monitor our notification service and are working diligently to fully restore service functionality.

As a result of this issue, email notifications sent this morning may be significantly delayed.

MONITORING 2 months ago - at 03/02/2024 04:31PM

We are continuing to monitor our notification service and are working diligently to fully restore service functionality.

As a result of this issue, email notifications sent this morning may be significantly delayed.

MONITORING 2 months ago - at 03/02/2024 03:53PM

We are continuing to monitor our notification service. As a result of this issue, email notifications sent this morning may be significantly delayed.

MONITORING 2 months ago - at 03/02/2024 03:00PM

An issue was identified with our notification service that resulted in emails being re-sent. These emails were duplicate notifications that had already been sent over the course of last week.

We are actively mitigating the problem as quickly as possible. We understand the impact this may have and we sincerely apologize for the inconvenience.

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