Outage in SailPoint

ISC Access to User Interface is blocked for a limited number of Tenants.

Resolved Major
April 03, 2024 - Started 29 days ago - Lasted about 15 hours
Official incident page

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Outage Details

An issue has been identified which is affecting a limited number of Customer Orgs in the US East region which is preventing access to the UI after successfully passing the login phase. The cause has been Identified and remedial work is in progress with an expected completion time of 08:00 EDT. We will update here if this estimate is extended for any reason and, of course, when the work has been completed and return to service has been confirmed. SaaS Support Team
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/04/2024 01:03AM

The issue has now been resolved

IDENTIFIED 28 days ago - at 04/03/2024 09:25PM

Apologize for the delay but we are currently still in progress in returning service of affected Customer Orgs.

IDENTIFIED 29 days ago - at 04/03/2024 01:33PM

We are continuing to work on the return to service of the affected Customer Orgs

IDENTIFIED 29 days ago - at 04/03/2024 12:09PM

The Remedial work to restore service has taken longer than was estimated.

An updated Estimate will be provided asap.

IDENTIFIED 29 days ago - at 04/03/2024 10:25AM

An issue has been identified which is affecting a limited number of Customer Orgs in the US East region which is preventing access to the UI after successfully passing the login phase.

The cause has been Identified and remedial work is in progress with an expected completion time of 08:00 EDT.

We will update here if this estimate is extended for any reason and, of course, when the work has been completed and return to service has been confirmed.

SaaS Support Team

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