Outage in Salesforce

CRM Analytics Recipes Feature Degradation

Resolved Minor
April 17, 2024 - Started 9 days ago - Lasted about 6 hours

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Outage Details

There’s a Salesforce CRM Analytics feature degradation where some users may experience difficulties or failures when attempting certain actions such as accessing, creating, editing, or running recipes. We’re investigating the issue and full customer impact. An update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
UPDATE 8 days ago - at 04/17/2024 09:22PM

Our team has identified a misconfiguration in a recent release as the trigger of the issue. A solution will be released today during a non-disruptive window after business hours.

We will provide an update upon the completion of the release, or sooner if more information becomes available.

UPDATE 9 days ago - at 04/17/2024 08:11PM

On April 12, 2024, At 00:00 UTC, our Salesforce Technology team identified an issue affecting a subset of customers across multiple instances who may encounter errors while processing CRM Analytics recipes. Our team is currently reviewing a recent change that was released, which may be the trigger for the issue. Additionally, we are investigating a potential capacity constraint.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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