Outage in Salesforce
Service Cloud Voice Performance Degradation
Resolved Minor
Need to monitor Salesforce outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salesforce, and never miss an outage again.
Start Free Trial
Outage Details
Components affected
Salesforce NA171 Salesforce CS123 Salesforce CS255 Salesforce CS165 Salesforce CS194 Salesforce CS257 Salesforce CS240 Salesforce CS258 Salesforce CS259 Salesforce CS195 Salesforce CS237 Salesforce CS256 Salesforce CS253 Salesforce CS239 Salesforce CS254 Salesforce CS260 Salesforce CS159 Salesforce NA223 Salesforce NA225 Salesforce NA136 Salesforce CS61 Salesforce NA162 Salesforce NA211 Salesforce NA103 Salesforce NA129 Salesforce NA85 Salesforce NA135 Salesforce NA134 Salesforce NA139 Salesforce CS215 Salesforce NA151 Salesforce CS216 Salesforce NA226 Salesforce NA224 Salesforce CS172 Salesforce NA207 Salesforce NA158 Salesforce NA165 Salesforce NA232 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA238 Salesforce NA236 Salesforce NA237 Salesforce NA128 Salesforce NA111 Salesforce NA142 Salesforce CS210 Salesforce CS242 Salesforce CS125 Salesforce NA101 Salesforce NA133 Salesforce NA138 Salesforce NA131 Salesforce CS248 Salesforce NA125 Salesforce NA172 Salesforce NA121 Salesforce CS197 Salesforce NA127 Salesforce CS124 Salesforce NA123 Salesforce NA140 Salesforce NA173 Salesforce CS246 Salesforce CS238 Salesforce CS236 Salesforce CS226 Salesforce NA159 Salesforce NA161 Salesforce CS203 Salesforce CS250 Salesforce CS24 Salesforce CS63 Salesforce NA206 Salesforce CS252 Salesforce CS251 Salesforce CS221 Salesforce CS223 Salesforce CS225 Salesforce CS224 Salesforce CS249 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS241 Salesforce CS247 Salesforce CS222 Salesforce CS200 Salesforce CS170 Salesforce NA204 Salesforce NA170 Salesforce NA160 Salesforce NA164 Salesforce CS211 Salesforce NA152 Salesforce CS212 Salesforce CS219 Salesforce CS192 Salesforce NA212 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS59 Salesforce NA208 Salesforce CS41 Salesforce CS45 Salesforce NA104 Salesforce CS1 Salesforce NA210 Salesforce NA130 Salesforce NA167 Salesforce CS62 Salesforce CS28 Salesforce CS60 Salesforce CS196 Salesforce CS198 Salesforce CS169 Salesforce NA150 Salesforce NA75 Salesforce NA95 Salesforce NA96 Salesforce NA118 Salesforce NA120 Salesforce NA137 Salesforce NA126 Salesforce CS202 Salesforce NA166 Salesforce NA168 Salesforce NA156 Salesforce CS213 Salesforce CS218 Salesforce CS220 Salesforce CS190 Salesforce CS193 Salesforce CS166 Salesforce CS199 Salesforce CS167 Salesforce CS4 Salesforce NA21 Salesforce NA213 Salesforce NA169 Salesforce CS209 Salesforce NA149 Salesforce CS214 Salesforce NA153 Salesforce CS217 Salesforce CS201 Salesforce CS171 Salesforce NA163 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce NA209 Salesforce NA231 Salesforce NA122 Salesforce NA147 Salesforce NA148 Salesforce NA174 Salesforce CS191 Salesforce NA116 Salesforce NA132 Salesforce NA100 Salesforce NA124 Salesforce USA374 Salesforce NA113 Salesforce USA366S Salesforce USA372 Salesforce USA240S Salesforce NA117 Salesforce NA115 Salesforce NA119 Salesforce NA94 Salesforce NA89 Salesforce CS44 Salesforce CS42 Salesforce NA102 Salesforce USA256S Salesforce USA312 Salesforce USA316 Salesforce USA318 Salesforce USA322 Salesforce USA324 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA340 Salesforce USA344 Salesforce CS40 Salesforce CS22 Salesforce CS2 Salesforce NA105 Salesforce NA93 Salesforce USA352 Salesforce USA2S Salesforce USA260S Salesforce USA384Latest Updates ( sorted recent to last )
We have identified additional instances that are impacted as a result of this incident and have added them to the impacted list of instances.
At 01:00 UTC on November 14, 2023, the Salesforce Technology team noted a feature degradation impacting multiple instances. Some users may experience intermittent difficulties with features such as real-time call recordings and transcripts. Additionally, some users may experience issues with voice call services.
Upon investigation, the team determined a recent release as the likely trigger of the issue. The team is working to roll back the change, to mitigate the impact.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Latest Salesforce outages
The easiest way to monitor Salesforce and all cloud vendors
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3154 services available
Integrations with
Setup in 5 minutes or less
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime