Marketing Cloud Engagement Disruption

The team is looking into the possibility that the impact is limited to Stack 10 and has observed indications that customers on that stack have been out of impact for some time. They continue to investigate to determine the full scope of impact and ensure that impact is not present. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team continues to investigate to identify the trigger and has engaged additional resources. They believe the issue is potentially at the application layer and have identified an error message tied to a specific application resulting in a crash loop. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team confirmed that Stacks 12 and 13 are also impacted by the same issue. Impacted customers are unable to log in. The team is all hands on deck working to mitigate impact as quickly as possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 15:15 UTC on April 22, 2024, the Salesforce Technology team noted a service disruption impacting Marketing Cloud Engagement Stack 10. The issue is preventing customers from logging in and is potentially impacting Stacks 12 and 13 as well. At this time, the impact is believed to be limited to login; all other activities, including email sends, are processing as expected.

The team has identified an issue potentially caused by a recent release that is resulting in high CPU consumption. They have completed rollbacks on Stacks 10 and 13, and are proceeding with a rollback on Stack 12.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.