Outage in Sauce Labs
2023-May-16 Service Incident
Resolved Major
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Outage Details
Sauce Connect tunnels are intermittently not starting and we are seeing an elevated rate of error rate when starting Windows and Android virtual device and desktop browser tests in our EU-Central-1 and US-West-1 data centers. We are investigating.
Components affected
Sauce Labs EU-Central Sauce Labs US-West Sauce Labs EU-Central Sauce Labs EU-Central Sauce Labs EU-Central Sauce Labs US-West Sauce Labs EU-Central Sauce Labs US-West Sauce Labs EU-Central Sauce Labs US-West Sauce Labs US-West Sauce Labs US-West Sauce Labs EU-Central Sauce Labs US-WestLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 05/16/2023 06:08AM
We have taken corrective action. Sauce Connect tunnels are now starting as normal, and error rates are back to normal levels. This incident is resolved.
INVESTIGATING
almost 2 years ago - at 05/16/2023 05:29AM
We are also seeing Real Device tests using Sauce Connect tunnels intermittently fail. We are still investigating.
INVESTIGATING
almost 2 years ago - at 05/16/2023 04:52AM
Sauce Connect tunnels are intermittently not starting and we are seeing an elevated rate of error rate when starting Windows and Android virtual device and desktop browser tests in our EU-Central-1 and US-West-1 data centers. We are investigating.
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