Outage in Scaleway

[Serverless Functions/Containers - NL-AMS] Network connectivity issues

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted 6 days
Official incident page

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Outage Details

Since around 2024-04-18 06:20 UTC, we are experiencing some network issues on our nl-ams infrastructure. Users with functions/containers in nl-ams region might experience the following: - 5xx errors (or timeouts) when calling their function/container - high latency when calling their function/container - sporadic network issues (e.g. DNS not resolving) for processes running in their function/container We are investigating. Sorry about the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/24/2024 11:23AM

This incident has been resolved.

MONITORING 9 days ago - at 04/23/2024 03:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 13 days ago - at 04/19/2024 03:05PM

Since around 2024-04-18 06:20 UTC, we have been experiencing network issues on our nl-ams infrastructure. Users with functions/containers in nl-ams region might experience the following:

- 5xx errors (or timeouts) when calling their function/container
- High latency when calling their function/container
- Sporadic network issues (e.g. DNS not resolving) for processes running in their function/container

We are investigating. Sorry for the inconvenience.

MONITORING 14 days ago - at 04/18/2024 04:58PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 04/18/2024 03:35PM

The scope of the incident is limited to a single cluster, so 50% of users in nl-ams should be affected. We are continuing to investigate.

INVESTIGATING 14 days ago - at 04/18/2024 11:09AM

We are continuing to investigate this issue. We are now following an hypothesis about some instances on nl-ams region affected by this issue.

INVESTIGATING 14 days ago - at 04/18/2024 08:30AM

Since around 2024-04-18 06:20 UTC, we are experiencing some network issues on our nl-ams infrastructure. Users with functions/containers in nl-ams region might experience the following:

- 5xx errors (or timeouts) when calling their function/container
- high latency when calling their function/container
- sporadic network issues (e.g. DNS not resolving) for processes running in their function/container

We are investigating. Sorry about the inconvenience.

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