Outage in Schedulicity

Schedulicity Service Disruption

Resolved Major
February 14, 2024 - Started 3 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We’re currently experiencing a service disruption. Some users may be unable to load the site completely resulting in a white page / missing content. Our team is working to identify the root cause and implement a solution. All users may be affected. We will send an additional update when appropriate.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/15/2024 04:13PM

Performance has remained stable, this issue has been resolved. If you are still missing content we recommend you try refreshing your page or clearing browser cache. Instructions for doing so can be found here: https://support.schedulicity.com/en/articles/2060782-how-do-i-clear-my-cache-cookies-on-my-device. Apologizes for the disruption this may have caused.

MONITORING 3 months ago - at 02/14/2024 09:43PM

The team has deployed a fix and we are seeing restored performance for most users. We recommend users who are continuing to experience missing content refresh their page or clear their browser cache. Instructions for doing so can be found here: https://support.schedulicity.com/en/articles/2060782-how-do-i-clear-my-cache-cookies-on-my-device . The development team will continue monitoring closely.

INVESTIGATING 3 months ago - at 02/14/2024 08:34PM

The service disruption is ongoing. Our team is actively working toward a mitigating solution to restore access while the root cause is investigated. We will send an additional update when appropriate.

INVESTIGATING 3 months ago - at 02/14/2024 07:27PM

We’re currently experiencing a service disruption. Some users may be unable to load the site completely resulting in a white page / missing content. Our team is working to identify the root cause and implement a solution. All users may be affected. We will send an additional update when appropriate.

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