Outage in Secomea

[EU] SMS Critical Outage detected:

Resolved Major
August 07, 2023 - Started 9 months ago - Lasted about 4 hours
Official incident page

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Outage Details

we are experiencing reduced performance with SMS service and we are in the process of investigating the issue
Components affected
Secomea GateManager 114 Secomea GateManager 04 Secomea GateManager 11 Secomea GateManager 107 Secomea GateManager 14 Secomea GateManager 106 Secomea GateManager 112 Secomea GateManager 03 Secomea GateManager 02 Secomea GateManager 10 Secomea GateManager 01 Secomea GateManager 111 Secomea GateManager 109 Secomea GateManager 16 Secomea GateManager 12 Secomea GateManager 108 Secomea GateManager 110 Secomea GateManager 06 Secomea GateManager 102 Secomea GateManager 08 Secomea GateManager 00 Secomea GateManager 100 Secomea GateManager 101 Secomea GateManager 103 Secomea GateManager 104 Secomea GateManager 105
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/07/2023 12:18PM

This incident has been resolved.

MONITORING 9 months ago - at 08/07/2023 11:42AM

a fix has been implemented and we are monitoring the results

The next update is at 15:00 / 3 pm (Danish time)

IDENTIFIED 9 months ago - at 08/07/2023 11:23AM

We have identified the issue, and some GateMangers with SMS services are functional again with a temporary fix. We are still working on a permanent solution.

The next update is at 15:00 / 3 pm (Danish time)

IDENTIFIED 9 months ago - at 08/07/2023 09:52AM

Critical Outage detected:
Our SMS service is currently unavailable due to hardware issues.
We recommend disabling MFA and instead using a certificate and password to access the GateManager Service.
We are investigating the issue.

Next Update: 13.00 / 1pm (danish time)

INVESTIGATING 9 months ago - at 08/07/2023 08:15AM

we are experiencing reduced performance with SMS service and we are in the process of investigating the issue

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