Outage in Seesaw

Intermittent 504 Errors with CSV Rostering

Resolved Major
January 25, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue where some admins get a 504 error when attempting to upload rosters via the CSV rostering method.
Components affected
Seesaw
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/26/2023 04:29PM

The issue has been resolved and customers have been reporting that things are now working as expected with CSV Rostering.

MONITORING about 1 year ago - at 01/26/2023 04:58AM

A fix has been implemented and we are monitoring the results to ensure there are no more CSV Rostering 504 errors coming through.

IDENTIFIED about 1 year ago - at 01/25/2023 06:38PM

The issue causing the CSV Rostering 504 errors has been identified. A fix is being worked on.

INVESTIGATING about 1 year ago - at 01/25/2023 04:15PM

We are currently investigating an issue where some admins get a 504 error when attempting to upload rosters via the CSV rostering method.

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