Outage in Seesaw

Occasional crash for some iOS 17 Users

Resolved Minor
February 26, 2024 - Started 2 months ago - Lasted 25 days
Official incident page

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Outage Details

Some iOS 17+ users (iPad and iPhone) have reported occasional crashes when creating complex drawings and using the eraser in the Creative Canvas. This is due to a change in Apple's iOS operating system, and we are currently working with Apple to resolve this issue.
Components affected
Seesaw
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/22/2024 06:29PM

Apple has fixed an issue in iOS 17.4 that was causing occasional crashes when creating complex drawings and using the eraser in the Creative Canvas. iPad and iPhone users on iOS 17.0 - 17.3 are encouraged to upgrade to iOS 17.4.

INVESTIGATING 2 months ago - at 02/26/2024 06:19PM

Some iOS 17+ users (iPad and iPhone) have reported occasional crashes when creating complex drawings and using the eraser in the Creative Canvas. This is due to a change in Apple's iOS operating system, and we are currently working with Apple to resolve this issue.

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