Outage in SendGrid

Inbound Parse Posts Delayed

Resolved Minor
September 13, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 1:00 PM PT on 09/13/23, our engineers began investigating an issue with posts made from our Inbound parse Webhook. Users may experience a delay in posts from our Inbound Parse webhooks. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Components affected
SendGrid Parse API
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/14/2023 12:00AM

Our engineers have monitored the fix and confirmed the issue with Inbound Parse Webhook has been resolved. All services are now operating normally at this time.

MONITORING 8 months ago - at 09/13/2023 11:34PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 8 months ago - at 09/13/2023 10:55PM

Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 09/13/2023 10:43PM

Starting around 1:00 PM PT on 09/13/23, our engineers began investigating an issue with posts made from our Inbound parse Webhook. Users may experience a delay in posts from our Inbound Parse webhooks. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

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