Runtime Error in Sense

We have confirmed that we are no longer seeing instances of runtime errors occur, and all Sense functions should be operating as expected once more.

If you are still experiencing a runtime error page, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new

Our team has confirmed that the fix deployed has been successful and we’re no longer showing run time errors displaying in Sense. We’ll continue to monitor on our end to ensure the fix stays in place, and we’ll follow up with an update after confirming this.

If you are still experiencing a runtime error page, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new

The fix implemented is currently in deployment for all users, and we are still monitoring it's process. We are seeing this error decrease for more users as the deployment continues.

We will continue to monitor this deployment and provide updates as we receive more information

We have received reports of intermittent users receiving a Runtime Error page when navigating through Sense at random intervals. We believe we have identified the cause and have implemented a fix that is being deployed currently.

We will monitor the status over the next hour as the fix takes place and provide an update once completed.