AI Generated Messages Not Loading

After monitoring the affected components, we are seeing everything operational, and all products functioning as expected.

If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new or support@sensehq.com

Our team has reported Sense AI and Chatbot issues have subsided. We expect systems should be fully functional at this point. This outage is now being moved to the “monitoring” stage to confirm the recent changes before officially declaring as resolved.

Our team has reported Sense AI and Chatbot issues have subsided. We expect systems should be fully functional at this point. This outage is now being moved to the “monitoring” stage to confirm the recent changes before officially declaring as resolved.

Our team is still actively investigating this error when attempting to generate AI messages through Sense products

We'll provide an update as soon as we receive more information

We are currently seeing increased reports of the Sense AI app is giving an error when attempting to generate a message for intermittent users.

Our team is actively investigating this and we'll provide updates as we receive them