Number of Incidents
2 outages
Since last incident
6 days
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Major · 6 days ago · lasted about 3 hours
Possible Carrier Filtering Message
We are receiving reports of some users receiving an error message when attempting to send messages stating "Possible Carrier Filtering". We’ve received confirmation from our downstream vendors that there is a current blocker that is causing messages to not be delivered intermittently, specifically to AT&T and Verizon carriers. We are working with our downstream vendors to resolve this blocker, and we will continue to provide updates as we receive them
Major · 16 days ago · lasted about 4 hours
We are currently seeing issues due to an AWS outage. You may be experiencing intermittent load failures across various pages and components. Furthermore, some inbound messages and delivery analytics may be delayed or missing as a result. Our team is conducting a thorough impact analysis to better understand the situation and determine the best course of action. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue
Major · 2 months ago · lasted about 2 hours
Our team has found an issue with our Discover Product in Sense, and is actively investigating the root cause for a fix. In addition we are seeing the use for Field Writebacks are not showing available or recording back to the candidate record. We did confirm any missed data will be caught up once we implement a fix. We'll continue to provide updates as we receive them
Major · 3 months ago · lasted about 1 hour
We are seeing increased reports of users receiving an API error when attempting to send messages through Sense or navigating through the portal. Our team is actively investigating the root cause and working to get all systems operational once more. We’ll be sure to provide updates as we receive them”
Major · 4 months ago · lasted about 8 hours
We have received notification from our downstream scheduler service that they are seeing increased latency on their servers, causing appointments to not be able to be booked or throwing errors for intermittent recipients. They have confirmed they are actively investigating this and we will provide updates as soon as we receive them
Minor · 4 months ago · lasted about 23 hours
Delay in Note Writebacks for Messaging
Our team has discovered a delay in Note Writebacks being posted from the Messaging product. The cause has already been identified and a solution has been implemented. We will continue to monitor as the delayed Writebacks are being processed and provide updates once that is complete.
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