Is Sense Down?

Sense status is operational

Are you having problems?

Users are not reporting problems in Sense

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Sense problems reported by users

This chart provides user-reported problems for Sense in the last 12 hours. It's a collection of user reports from different sources.

Latest Sense Outages

We continuously monitor the official Sense status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Sense outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
40 Days since last incident

Minor Resolved · started about 1 month ago

Sense Web Portal - Error Page

We have received reports of users intermittently receiving an error page when attempting to load and navigate Sense through web browsers. Our team is actively investigating the root cause and working to implement a solution as soon as possible We will follow up with more information in 2 hours if not sooner. We appreciate your patience as our team investigates

Minor Resolved · started 3 months ago

Runtime Error in Sense

We have received reports of intermittent users receiving a Runtime Error page when navigating through Sense at random intervals. We believe we have identified the cause and have implemented a fix that is being deployed currently. We will monitor the status over the next hour as the fix takes place and provide an update once completed.

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Minor Resolved · started 3 months ago

Slow Loading Times - Messaging Page

We have identified an issue causing some users to see extended loading times when using the Messaging Page in the Sense UI. A fix has been deployed to correct this and users should see expected loading times once more shortly. We'll continue to monitor to ensure this fix takes place for all users.

Minor Resolved · started 4 months ago

Sense extended loading times

We have received reports of the Sense system taking long times to load some web pages and send messages, as well as templates not to populate for some users. Our team is actively investigating the root cause of these delays, and we will provide updates as we receive them

Minor Resolved · started 4 months ago

Performance degradation due to AWS outage

We are experiencing a degradation in service due to an outage with Amazon Web Services starting from 12pm CST. This may impact the following services for some users: - Some data sync events from Avionte may be delayed - Incoming SMS may be delayed for some customers - Analytics email delivery dashboards are delayed We will continue to monitor the status of the AWS downtime and provide updates on the status as we receive them

Minor Resolved · started 5 months ago

Drag and Drop Editor Not Loading Content

We are experiencing intermittent instances of long loading times or content not loading when setting up or editing a drag and drop editor touchpoint template. All other simple editor touchpoint templates are still able to be utilized in the meantime. We'll continue to follow up with details as we receive them

Minor Resolved · started 6 months ago

Messaging Deliverability Issues - AT&T

We have received reports of deliverability failures intermittently with recipients for some customers. We have confirmed this is isolated to some AT&T recipients, and are investigating with our downstream carriers to determine the cause. This is being processed with priority through our defined escalation paths. We’ll continue to work with our vendors and will provide updates as we receive them

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Frequently Asked Questions

Is Sense down right now? What is Sense current status?
Sense seems to be up and running. We've updated the status less than a minute ago.
Was Sense down today?
Sense is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Sense, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Sense and need support?
Sense outage? How can I monitor Sense?
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