Outage in Sense Talent Labs

Unable to Send Broadcasts

Resolved Major

September 23, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing reports of intermittent users unable to send broadcasts from Sense where the Send Button is greyed out. Our team has identified the issue and working on deploying a fix as soon as possible. We'll continue to provide updates as we receive them.

Components affected

Sense Talent Labs Messaging Chrome Extension Sense Talent Labs Messaging Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/23/2025 06:32PM

After monitoring, we have confirmed that the broadcast send button is working as expected, and all users should be able to send broadcasts through Sense once more.

If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate on a case by case basis.

MONITORING 4 months ago - at 09/23/2025 05:30PM

We have deployed a fix to correct this issue, and are seeing broadcasts being available to send once more within Sense. Our team will be closely monitoring to ensure this does not recur, and broadcasts function as expected.

If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.

IDENTIFIED 4 months ago - at 09/23/2025 04:50PM

We are seeing reports of intermittent users unable to send broadcasts from Sense where the Send Button is greyed out. Our team has identified the issue and working on deploying a fix as soon as possible.

We'll continue to provide updates as we receive them.

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