Outage in Sense Talent Labs
Chatbot Errors
Resolved MajorIncident Report
We are seeing reports of users unable to build or access chatbot conversations due to a 500 error. Our team is actively investigating this issue and we'll provide updates as they are received.
Components affected
Sense Talent Labs Sense ChatbotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/28/2026 09:30PM
After monitoring, we are seeing stability in the Chatbot product once more, and no longer seeing any errors populate. Any Chatbots missed during this downtime will need to be re-triggered to ensure all answers are logged as expected. Our team will be reaching out by customer for bots affected during this time.
We will monitor to ensure we don't see these issues recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
MONITORING
1 day ago - at 05/28/2026 08:30PM
Our team has identified the issue causing errors and latency in Sense Chatbots and has deployed a fix. Any Chatbots missed during this downtime will need to be re-triggered to ensure all answers are logged as expected.
We will monitor to ensure we don't see these issues recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
INVESTIGATING
1 day ago - at 05/28/2026 07:16PM
We are seeing reports of users unable to build or access chatbot conversations due to a 500 error. Our team is actively investigating this issue and we'll provide updates as they are received.
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