Sense Scheduler API Errors with Microsoft

We have received confirmation that all Microsoft functions with Sense Scheduler have been restored, and the backlog of data has been cleared. Any failed attempts to schedule with Microsoft users during this time will need to be reattempted manually.

If you believe you are still facing issues, please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new and we will take it on a case by case basis.

We have received an update that we are seeing Microsoft connections restoring, and some users are showing connected to Sense scheduler once more. We are continuing to work with our downstream partner for updates on when all connections are up and running as expected, as well as monitoring for any recurrences on our end.

We will continue to provide updates as our team receives them and monitor Microsoft status for further progress.

We have been alerted of an increase of API errors and latency issues with Sense Scheduler for Microsoft connected users. It has been identified as an issue on Microsoft's end. All other connection providers are unaffected.

We will continue to work with our downstream partner for updates and provide them as they are received.