Broadcasts Scheduling but not Sending

After monitoring, we have confirmed that all broadcasts attempted during that time have been sent out, and all new broadcasts are sending out as expected once more.

If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate.

We have confirmed that the fix implemented has corrected the broadcast issue, and all scheduled broadcasts affected during that time have been sent as expected.

We will monitor to ensure we don't see this recur, and all functionality continues to operate correctly. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate.

We have identified the underlying issue causing broadcasts to be stuck, and have implemented a fix to have any attempted broadcasts during this time send out as soon as possible. We will provide another update once we confirm when all broadcasts will be caught up and seeing stability in the function once more

We have received reports of Broadcast Messages not being able to be sent out as expected when attempting to send right away. Our team is actively investigating what maybe occurring and we'll provide updates as we find more information.