Outage in Service Fusion

ServiceCall.ai

Resolved Major
January 18, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating reports of issues accessing ServiceCall.ai.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/19/2024 04:30PM

This incident has been resolved.

MONITORING 3 months ago - at 01/19/2024 03:13PM

We are confirming persistent reports of successful DNS propagation. We are monitoring full operation of telephony features in ServiceCall.ai.

IDENTIFIED 3 months ago - at 01/19/2024 01:47PM

We persist in our collaboration with openDNS to restore domain lookup functionality, impacting inbound telephony features within ServiceCall.ai.

IDENTIFIED 3 months ago - at 01/19/2024 02:13AM

The issue has been identified. We are working with openDNS to restore domain lookup which is impacting inbound telephony features in ServiceCall.ai.

INVESTIGATING 3 months ago - at 01/18/2024 03:05PM

We are investigating reports of telephony issues within the ServiceCall.ai product. We are working with our technology provider partners on this issue. We will update as additional information becomes available.

MONITORING 3 months ago - at 01/18/2024 02:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 01/18/2024 01:23PM

We are investigating reports of issues accessing ServiceCall.ai.

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