Outage in ServiceChannel

ServiceChannel System Performance Degradation

Resolved Major
June 16, 2023 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Components affected
ServiceChannel Locations List ServiceChannel Invoice Manager ServiceChannel Proposal Manager ServiceChannel Inventory Manager ServiceChannel Dashboard ServiceChannel Login ServiceChannel Proposal Manager ServiceChannel Maps ServiceChannel Asset Manager ServiceChannel Compliance Manager ServiceChannel Login ServiceChannel Invoice Manager ServiceChannel Work Order Manager ServiceChannel Work Order Manager
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/16/2023 04:52PM

This incident has been resolved. All services are working as expected. Again, we apologize for any inconvenience and will continue to monitor to ensure any future issues are dispatched quickly.

MONITORING 11 months ago - at 06/16/2023 04:09PM

Though our Cloud hosting partner continues to experience network connectivity issues, the mitigations we have put in place are working and system performance has returned to normal. We will continue to monitor while our hosting partner brings their network issue to a complete remediation. We apologize for the inconvenience and appreciate your patience through this incident.

IDENTIFIED 11 months ago - at 06/16/2023 03:01PM

Our cloud service provider is currently experiencing a widespread network outage, which is causing issues on our platform. We're working with them to restore services as quickly as possible.

INVESTIGATING 11 months ago - at 06/16/2023 02:47PM

We are aware of and addressing an issue affecting the ServiceChannel platform. We will provide an update shortly.

INVESTIGATING 11 months ago - at 06/16/2023 01:21PM

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

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